Recently
Nike Free Run 3.0 V4 Rosa Gris Mujeres Venta I was facilitating an Outstanding Customer Service program and broke
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Sure enough a group of four students
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2012 Nike Free Run 2.0 Gris Azul Blanco Mujeres Con Alta Calidad y Bajo Precio receive poor service at a
Nike Free Run 3.0 mujeres azules Ahorre Un 80% restaurant (This restaurant
Nike Free Run 3 2012 Negro Rosa Mujeres Ahorre 61% De Descuento y Envío Gratis is part of a national
2012 Nike Free Run Tr Fit Azul Blanco Hombres Para Barato Zapatos Para Hombre chain. Hint:
Nike Free Run 3.0 Plata Mujeres Purple Precio Más Bajo its
2012 Nike Free Run 2 Gris Rosa Mujeres Tenemos Buena Reputación name references a day in the week. I can’t give you the
Nike Free Run Powerlines Ii Marrón Verde Hombres Se Venden Con El Precio Bajo complete answer.). They went on
2012 Nike Free Run 2 Negro Rojo Blanco Mujeres Envío Gratis Para Todo El Mundo to explain that after the waiter initially took their order, they waited 45
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They went
Nike Run Balanza gratuito 2014 Plum mujeres rojas Versión Adecuado Para Usted on to explain the food finally came and it was time to leave for class. They were not happy. They asked to see the restaurant manager. The manager sheepishly came to see them and asked, "What was the problem?" One of my students explained the situation
Nike Free Run Powerlines Ii Azul Blanco Hombres Cómodo y Envío Appropriate.Free to which the restaurant manager
Nike Free Run 4.0 azules claros mujeres negras En Venta En Su Selección replied, "The food ticket
2013 Nike Free Run Powerlines Gris Verde Hombres Envío Libre Con Entrega Rápida only
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2013 Nike Free Run Líneas Azul Hombres Venta Outlet Para Mujer Para Hombre 2015 were waiting
2013 Nike Free Run Líneas Marrón Hombres Ayuda Para Alojarse En Estilo for
2012 Nike Free Run 2 Rose verde Mujeres Envío Gratis Para Todo El Mundo eleven
Nike Free Run OG 2014 las mujeres negras de piel Anti- Venta Zapatos Auténticos minutes." My students were not happy and
Nike Free Run Powerlines Ii Verde Blanco Hombres Ayuda Para Alojarse En Estilo expressed it to which the manager asked them, "Would
2013 Nike Free Run Líneas Azul Hombres Liquidación Envío Rápido you like dessert?" My students again expressed they were
Nike Free Run 3.0 2012 Verde Plata Mujeres Para Hombres Baratos Running Zapatos not happy. Each time my students expressed
Wmns Nike Free Run 3.0 V5 2014 Azul Mujeres A La Venta Con Precio De Descuento their unhappiness, the
2012 Nike Free Run Mujeres Plata 3.0 Verde azul Ayuda Para Alojarse En Estilo manager would say
Nike Free Run Trainer 3.0 Negro Azul Hombres Para Baratos Pero Real Para Hombre she was sorry. My students weren’t
2012 Nike Free Run 3.0 V2 Blanco Gris Azul Mujeres Aquí Sería Su Mejor Opción buying it. The manager
2012 Nike Free Run 3 Gris Verde Mujeres Venta then left without explaining where and what
2013 Nike Free Run Líneas Azul Hombres Página Oficial Con 100% De Alta Calidad she was doing. The manager returned and told my students that their
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Nike Free Run 3.0 V4 blancas púrpuras Mujeres Para Baratos Zapatos Auténticos Even though the manager gave them free meals my students said they will
2012 Nike Free Run 2 Gris Azul Rosa Mujeres A La Venta Con Precio De Descuento never go back to that restaurant or any other restaurant in that chain.

So why weren’t these customers
2012 Nike Free Run 3.0 púrpura Blanco Mujeres Ahorra Hasta Un 50% De Descuento happy? The restaurant had an opportunity to turn a difficult customer service experience into
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2012 Nike Free Run 3.0 Piel Negro Púrpura Mujeres Versión Adecuado Para Usted only will these patrons, my students, never go back to any
Nike Free Run 3.0 V7 ​​púrpura Negro Mujeres Para Baratos Pero Real Para Hombre restaurant in that chain but how many other people will they tell about their unhappy experience? The unhappy customer, on
Nike Free Run 3.0 V5 Ext ciruelo mujeres rojas Envío Libre Con Entrega Rápida average, will tell 27
2012 Nike Free Run 3 Gris Púrpura Mujeres Venta En Línea Con El Precio Barato other people about their experience. With the use of the Internet, whether web pages or e mail,
2012 Nike Free Run 2.0 Gris Azul Blanco Mujeres Para Baratos Pero Real Para Hombre
Nike Free Run 10o Aniversary azul claro púrpura Mujeres Con Calidad Auténtico that number can increase in the thousands, if not millions with
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Let’s take a look at the ten secrets that
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1. Smile

Nothing can turn a hostile
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Nike Free Run 2 2 are positive about
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2. Introduce Yourself as
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Make sure
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2012 Nike Free Run 2 Gris Rosa Mujeres Venta customer know your position and why you are there. This lets the customer know you are taking responsibility to creating a solution for them. You might say something like: "Hello, my name is Mike.
Nike Free Run 3.0 V7 ​​Gris oscuro mujeres rojas Con Calidad Superior I
Nike Free Run 3.0 V7 ​​Rosa Blanco Mujeres A Precio Más Bajo 55% De Descuento am the manager at
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Nike Free Run Trainer 3.0 Negro Rojo Hombres Ahorre Hasta Un 70% De Descuento here to assist you in this situation, please tell me about it."

Notice I didn’t say,
Nike Free Run 3 Gris Verde 2012 Mujeres Con Descuento Grande y El Envío Rápido
Nike Free Run 2 Pinke Blanco Mujeres Outlet Online 2015 La Venta Del Descuento! Hasta 85% De Descuento "What’s the problem?" By using "What’s the problem?" you start the
2012 Nike Free Run 3.0 V2 Light Negro Azul Mujeres Zapatos Corrientes De Venta
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Nike Free Run Powerlines Ii Negro Rojo Hombres Nueva Colección Está Disponible in a negative note. The customer is thinking "You’re the problem,"
2014 Nike Free Run Gimnasio Blanco Azul Hombres Cada Par De Zapatos Que Compra "This establishment is
Nike Free Run 2 Gris Rosa Mujeres Nuestro Precio Es Muy Favorable the problem," "The whole world is
Nike Free Run 4.0 2012 Rojo Plata Mujeres Venta En Línea Con El Precio Barato the problem," etc. By starting your conversation with
Nike Free Run Powerlines Ii Azul Blanco Hombres Venta Hogar Es Su Mejor Opción "I am here to assist you in this situation, please tell me about it" you are setting up a "verbal agreement" in the
Nike Free Run 3.0 V4 gris púrpura Mujeres Para Hombres Baratos Running Zapatos customer’s mind
Nike Free Run Powerlines Ii Negro Rojo Hombres Para Baratos Zapatos Auténticos to move to a solution. Note: If possible, please use the customer’s name throughout the conversation.

3. Listen

Customers want tell their side of the story
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Nike Free Run Líneas del arco iris azul de los hombres Venta Zapatos Auténticos story with an open mind so that you can find a solution. In the above situation, the manager stood silently while my students were explaining their story. Be active
Nike Free Run 2014 Vino Rojo Oscuro Blanco Mujeres Outlet Store Waiting For You in your listening and create empathy ("put
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"I can appreciate what you’re saying."

"I can
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"I can see
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"It sounds
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"What I understand the situation to be."

Please stay away communication that alienates the customer such
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"I don’t know why you are so upset."

"That’s the first complaint we ever got on that."

"I know how you
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"Boy,
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In
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Nike Free Run Powerlines Ii Azul Verde Hombres Envío Gratis Para Todo El Mundo "Would
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4. Be Sorry for the Right Reasons Be sincere in your
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The first words of the interaction with the words,
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Say sorry throughout the conversation with saying
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The
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