State the facts Start off by stating the facts. Be concise and direct. You know you’ve stated the facts when no one can disagree with what you’ve said. The goal of this step is to get both parties on the same page and to set the tone for productive dialogue. "Jessica,
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Validate the relationship You’ve just authentically stated your feeling(s) regarding unacceptable performance,
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Say,
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Request behavior change Now you need to directly state what you need to have happen,
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Ask,
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